Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

SMS Policy

By providing your phone number and consenting to receive text messages, you agree to the following terms:

  • Purpose of SMS: We may send SMS messages to provide account updates, loan process notifications, and other service-related communications.
  • Frequency: The frequency of SMS messages may vary based on your account activity or preferences.
  • Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message or contacting us directly. Message and data rates may apply, depending on your mobile carrier and plan.
  • Third-Party Services: We may use third-party services to send SMS messages, but we ensure these services are compliant with privacy regulations.
  • Data Sharing Restrictions: We do not share your personal or mobile information with third parties for their marketing purposes under any circumstances. Data sharing is limited solely to the purposes necessary to provide and support our services.
  • Contact Information: You may contact us at email shayne@southernmortgagesolutions.com or by calling 678-925-8165 regarding any questions or requests regarding your personal information.
  • Data Transfer and Security Commitments; We do not transfer or share your personal data with any external organizations under any circumstances, even with your consent. We have strict internal controls and policies in place to prevent any unauthorized sharing or disclosure of your data.
  • Confidentiality: We strive to protect your information, but SMS is not a fully secure form of communication. Do not send sensitive personal information via SMS.
  • Retention of Your Personal Data:
    • The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
    • The Company may retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
  • Transfer of Your Personal Data
    • Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
    • Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
    • The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
  • Delete Your Personal Data
    • You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
    • Our Service may give You the ability to delete certain information about You from within the Service.
    • You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

  • Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
  • Other legal requirements: The Company may disclose Your Personal Data in the good faith of the belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
  • Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

 

Questions
If you have any questions or concerns about this policy or your data, please contact us at
shayne@southernmortgagesolutions.com or call 678-925-8165

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